FAQ(s)

How do i Cancel the orders

If you wish to cancel your order immediately after placing it, you can email or WhatsApp us regarding it. Please note that immediate cancellation will only take place if the order has not been dispatched. If you wish to make a cancellation later, you will have to receive the product and then request for cancellation on our website.

How do I place a return request?

Please click on the following link to request return for your purchased item. Return link

Please note that reusable & protective face masks are our final sale items and cannot be returned or exchanged.

How do I edit my order?

If you wish to edit your order immediately after placing it, you can email or WhatsApp us to make your desired change. Please note that the changes can only be made before the order is dispatched so it will be best if you can get in touch us for the same as soon as possible.

What categories fall under non-returnable categories?

Following product categories fall under 'No Return/Exchange' unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.S leepwear Lingerie Swimwear Beachwear Accessories Beauty products Socks Any freebies

How long will it take to deliver my order?

It usually takes 5-7 business days depending on your location.

Is C.O.D avaiable if yes, then is their any limit ?

Yes COD is avaiable pan inda. Our COD service is available for orders upto INR 15,000. For orders above that amount the COD option will not be available.

Is there an additional shipping charge?

Shipping charge of INR150 is added for orders of value below INR 999.

What is the return policy?

We will accept unworn, unwashed, and unaltered merchandise for return. All tags must be attached and items must be returned in original packaging. For this, items must be returned within 7 days of delivery. Kindly note that reverse pick up take a minimum of 48 hours. Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process to credit the amount back into your account/wallet.

What is the exchange process?

When you opt to exchange an item purchased by you, our delivery agent accepts the package from you only if the item is unworn, unwashed, and unaltered and has all the tags attached to it. Kindly handover the item in the original packaging. Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process for exchanging the item. Please note that the agent who is going to pick up your return package will not be giving you the exchanged product.

When will I receive my exchange product/store credit?

Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process for exchanging the item. Once your order has reached our warehouse and post quality check we will initiate the process of reflecting store credit in your account within 24 hours, you can choose to avail store credit for future purchases. In case of refunds it takes 5-7 working days to reflect the amount in your account only after the order reaches the warehouse.

Can I place a bulk order?

Yes, you can. For this, you can get in touch with via our email or WhatsApp.