FAQ(S)
ANSWERS TO YOUR QUESTIONS
MY ACCOUNT
To shop at ENZEO.IN do I have to register? If yes, why?
You need to register at ENZEO.IN so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.
How do I register myself?
You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from ENZEO.IN.
Do I need to give my email ID and mobile number for registration?
Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.
Is my personal information secure at ENZEO.IN?
Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.
Do I need to pay for registration?
It is absolutely free and you only pay for your purchases.
For how long is my registration valid?
Once registered, you can come back to us anytime you want.
I forgot my password, what do I do?
Simply generate a new password by clicking on âForgot Passwordâ option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id or else you will receive OTP on your registered mobile number.
If I need to update my account information, what steps do I follow?
Login in to ENZEO.IN, click on âMy Accountâ and update information under your profile.
How do I unsubscribe from your promotional Emails?
Login in to ENZEO.IN, click on âMy Accountâ and unsubscribe from my profile.
ORDER RELATED QUIERIES
I am based out of India and I want to place an order with a delivery address in India. Is it possible?
We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.
Which category products do you sell online?
ENZEO.IN is online fashion store catering to men and women fashion categories like apparels, shoes, accessories from brands and our own brand ENZEO.
How do I know my size?
We have provided size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.
Do you provide warranty/guarantee for merchandise?
All products are authentic and sourced directly from vendors and manufacture at very reliable source. If manufacture provides warranty/guarantee for product then it is mentioned specifically.
I have placed an order but itâs not appearing in the âMy Account' section. Why is that so?
Do not worry! You might be experiencing some slight delay in the updating of your order details to the âMy Account' section, for sometimes our systems are flooded with new orders. So please be patientâYour order details will be automatically updated soon.
How do I add more products to my order?
Unfortunately you canât do that but you can always place a new order and we will be happy to deliver the same to you.
How can I use a voucher in the âMy Accountâ section to place an order?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
What are the shipping charges I need to pay for an order under INR 1199?
All orders below INR 1199 will be levied a shipping charges of INR 149 which is non-refundable. In case of partial cancellation by customer if total cart value goes below the free shipping amount , ENZEO.IN reserves the right to recover the shipping charges of Rs. 149/-.
Is there a limit to the quantity that I can order?
We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.
How do I apply the refund voucher provided to me?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
Do you take orders over phone?
We are happy to do so and at present place only Cash On Delivery orders for you.
My order is placed. What happens next?
You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from âMy Accountâ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
Why do I sometime see price variations on same product? What is the ENZEO.IN pricing policy?
There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own ENZEO brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again.ENZEO.IN reserves the rights to change prices at its sole discretion.
CANCELLATION
What happens if the merchandise added to cart goes out of stock?
If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s
Can I cancel an order?
Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to ENZEO.IN, click on âMy Accountâ and select the order which you wish to cancel. Cancel the order by clicking on âcancel orderâ button.
Can I cancel my exchange order?
Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.
Why was my order cancelled by ENZEO.IN?
Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.
Can I cancel a partial order?
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.
DELIVERY
What happens if I am not available when you deliver the merchandise?
For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customerâs request.In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
Can I book an order for delivery to more than one address?
Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.
What are the shipping charges and/or are there any additional charges?
Free shipping is available on all products, subject to a minimum order value. A Non-refundable charge of Rs. 149/- will be applied to all orders below Rs. 1199/-.
How can I track my order?
You can track your order status in the âMy Accountâ section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courierâs website.
What is the stipulated delivery time for an order?
Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.
PROMOTINAL
What is the validity of a promotional voucher?
These vouchers are limited-time promotions and their validity will be specified accordingly.
Can I use this voucher on all items?
It is not applicable on the purchase of sale items and cannot be combined with other promotions/offers. It is not valid on watches, innerwear, and loungewear and beauty products.
What are the terms and condition of this voucher?
The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.
Where do I apply the promotional voucher?
Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.
Can I club two vouchers?
No two promotions/offer can be clubbed. At present we do not allow you to club refund vouchers with promotional vouchers.
RETURN/EXCHANGE/REFUND
How do I return the product/s?
You can return an item online at ENZEO.IN by following the below steps.Log in to the 'My Account' section at ENZEO.IN Select the product that needs to be returned Follow the steps and fill in the required information to complete the process.
How do I exchange the product/s?
You can exchange an item online at ENZEO.IN by following the below steps.Log in to the 'My Account' section at ENZEO.IN Select the product that needs to be exchanged Follow the steps and fill in the required information to complete the process.
When will my exchange item be shipped?
Exchange items are shipped within 24 hours after the item returned has passed quality checks.
What categories fall under non-returnable categories?
Following product categories fall under 'No Return/Exchange' unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.Sleepwear Lingerie Swimwear Beachwear Accessories Beauty products Socks Any freebies
What should I do if my order is received in a damaged condition?
We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at care@enzeo.in
What should I do if I receive a different item from the one that I have ordered?
We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at care@enzeo.in
Why do I need to self-ship?
In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.
Will I receive a voucher/s in case of self-shipped product/s?
For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Where do I need to self-ship my products?â¨ENZEO â¨437/P/1 sarvodaya, oppsoite bhavik washing powder factory,⨠Narol, Isanpur Highway, Ahmedabad â¨Ahmedabad 382443â¨Gujarat Indiaâ¨â¨My return request was initiated but the reverse pick-up has not yet been done. What should I do?
Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at +919662479773 10 am to 7 pm (Monday to Saturday) or email us at care@enzeo.in
I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?
At present for every productâs reverse pick up is done separately, thus we request you to only hand over the product for which the return was initiated.
I ordered the same product in more than one quantity. How do I do a partial return?
Please contact us at +919662479773 10 am to 7 pm (Monday to Saturday) or email us at care@enzeo.in and our team member will help you.
What are the refund options available to me?
You can choose to get your refund in the following ways:Cash refund via bank transfer into your account for all COD orders Money back to the paid account/ credit card for all online orders. A Coupon Code of the refund value in your ENZEO.IN account, which can be redeemed against any purchase. You may check the issued Coupon Code under the âCouponsâ section, by clicking on âMy Accountâ at ENZEO.IN.
How do I get my balance refund-voucher amount?
Please contact us at 0124-6770000 10 am to 7 pm (Monday to Saturday) or email us at care@enzeo.in and our team member will help you.
Will I get refund of my Shipping Charges in case of return?
No. Shipping charges are non-refundable.